Insurance Information

Our insurance coordinators deal with many insurance companies. Some companies offer up to six medical plans. Because many companies frequently change policies, it is sometimes difficult to accurately estimate our patient’s insurance co-payment. Many insurance companies will not give out fees until after the treatment is completed. As a courtesy, we ask that you keep us informed of any change to your insurance. It is important that all information about you is current.

Co-Payment: All co-payments are payable when you check in at the front desk.

HMO Patients: If a patient comes to us with a problem that they expect to be covered by medical insurance, (biopsies, tumors, infections, deformities) they must have a referral from their primary care physician. A referral from a dentist is not adequate for medical insurance coverage. Obtaining a medical referral is the patient’s responsibility. We cannot obtain the referral for you, and the referral cannot be obtained retroactively. If you do not have a referral, we will be happy to see you on a cash basis, but your medical insurance company will not pay for your treatment.

Medicare Patients: Medicare pays us directly for your care. You are responsible for any deductible and co-insurance. If Medicare denies your procedure, you are responsible for the charges.

Private and Group Insurance: As a courtesy, we will file your insurance claims for you. Upon receipt of an insurance payment, any balance due will be billed to you. If you have deposited an excessive co-payment, it will be refunded to you.

If you have any problems or questions, please ask our staff. They are well informed and up-to-date. Please call if you have any questions or concerns regarding your initial visit.

For Routine Vision services please contact your insurance carrier to determine which third party carrier, i.e. VSP, Optum, EyeMed, etc. administers your routine vision plan. Other plans are generally for your Medical coverage and Routine Vision coverage may not apply.

VISION PLANS:

  –  VSP (Vision Service Plan)

  –  EyeMed (Dr. Moore only)

  – Aetna Vision (Dr. Moore only)

  – Humana Vision

We accept most medical insurance plans, please call our office Chen Eye Center Phone Number 770-448-5587 for detail.